Terms of Service

Welcome to Jessica Merle Ceramics. By using this website or placing an order, you agree to the following terms.

Handmade Nature of the Work

Every piece is handmade and smoke-fired using natural materials and an atmospheric firing process. Variations in colour, texture, markings and finish are an intentional and celebrated part of this process, making each piece entirely unique.

Product photographs and descriptions are intended to represent each item as accurately as possible, though colours may vary slightly between screens.

Product Care

While my ceramics are made for everyday use, handmade pottery should always be treated with care. Care instructions are provided where appropriate. Damage caused by misuse, accidents or normal wear and tear cannot be refunded or replaced.

Orders & Payment

Orders are processed once full payment has been received. Prices are listed in GBP (£) and are subject to change without notice.

Shipping

Orders are carefully packaged and dispatched within the timeframe stated at checkout. Delivery times are estimates and may vary depending on your location and the shipping provider.

Any customs duties, taxes or import fees for international orders are the responsibility of the customer.

Returns & Damaged Items

Please refer to the Refund Policy for details on returns, refunds and damaged items.

Intellectual Property

All photographs, text, designs and content on this website remain the property of Jessica Merle Ceramics and may not be copied, reproduced or used without written permission.

If you have any questions about these terms or your order, please get in touch via the Contact page or by email. I'm always happy to help.